Make a Pet Insurance claim

If you have a poorly pet please follow the steps below:

  • Ensure you have a copy of your documentation including the details of your policy
  • When you make an appointment or arrive at the vets make them aware of the cover you have
  • You will need to download the claims form for policies beginning with PL  
  • Complete your information and ask your vet to complete their details
  • Send completed claim form to The pet claims mailbox petclaims@landg.com

We aim to assess claims within 7-14 days, however this can vary based on the complexity of the claim and during busy periods, that could affect our speed to process.

insurance - pet - resources - images - defacto pet 5 stars - IMG SIMPLE

Our Lifetime Pet Insurance has been independently rated 5 Stars by Defaqto.

insurance - pet - resources - images - defacto pet 3 stars - IMG SIMPLE

Our 12 Month Pet Insurance has been independently rated 3 Stars by Defaqto.